Return & Refund Policy

Last Updated: June 2026

At BrozBasket, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we're here to help.

Return Eligibility

You may request a return or replacement if:

  • You receive a damaged product.

  • You receive a defective item.

  • You receive the wrong product.

  • The product has a manufacturing defect.

To be eligible, the issue must be reported within 48 hours of delivery.

Non-Returnable Items

As most of our products are made-to-order, we do not accept returns or refunds for:

  • Incorrect size selected by the customer

  • Change of mind after purchase

  • Minor color variations due to screen settings

  • Personalized or custom-made products

  • Products damaged due to misuse after delivery

Please check the Size Chart carefully before placing your order.

How to Request a Return

To initiate a return or replacement request, please contact us with:

  • Order Number

  • Clear photos of the product

  • Photos of the issue or damage

  • Brief description of the problem

Email: support@brozbasket.com

Our team will review your request within 2–3 business days.

Replacement Policy

If your request is approved, we will provide a replacement product at no additional cost.

Replacement orders are processed according to standard production and shipping timelines.

Refund Policy

Refunds are only issued in the following situations:

  • Product is unavailable after purchase

  • Approved return request where replacement is not possible

  • Duplicate payment or billing error

Once approved, refunds will be processed to the original payment method.

Refund Processing Time

After approval:

  • UPI Refunds: 3–5 business days

  • Credit/Debit Cards: 5–10 business days

  • Net Banking: 5–10 business days

  • Wallets: 3–7 business days

Actual processing times may vary depending on your bank or payment provider.

Order Cancellation

Orders can only be cancelled before they enter production.

Once production or printing has started, cancellations cannot be accepted.

To request a cancellation, contact us immediately after placing your order.

Cash on Delivery (COD) Orders

COD orders may not be eligible for cancellation once dispatched.

Repeated refusal of COD deliveries may result in restrictions on future COD orders.

Damaged Packages

If the package appears visibly damaged at the time of delivery, we recommend:

  • Taking photos before opening

  • Recording an unboxing video

  • Contacting our support team immediately

This helps us process your request faster.

Contact Us

For any return, refund, or replacement inquiries:

📧 Email: dropshipb246@gmail.com

We are committed to resolving genuine concerns fairly and promptly.

Thank you for shopping with BrozBasket.