FAQs

1. How long does delivery take?

Orders are typically delivered within 4–8 business days across India. Delivery times may vary depending on your location and courier service availability.

2. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your order in real-time.

3. Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery (COD) is available for eligible locations across India.

4. What payment methods do you accept?

We accept:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (where available)

5. Can I cancel my order?

Orders can be cancelled only before they are processed for production or shipment. Once processing begins, cancellation may not be possible.

6. Do you accept returns?

Yes, we accept returns for damaged, defective, or incorrect items received. Please contact our support team within 48 hours of delivery.

7. What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, please email us with:

  • Your Order ID

  • Product photos

  • Issue details

Our team will review the request and provide a suitable resolution.

8. Are your products true to size?

Yes. We provide a detailed Size Chart on every product page to help you choose the right fit.

9. Can I exchange my product for a different size?

Size exchanges may be available depending on product availability. Please contact customer support for assistance.

10. Do colors look exactly the same as shown on the website?

We strive to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting conditions.

11. Do you ship internationally?

Currently, international shipping may be available for selected regions. Please contact us before placing an international order.

12. How can I contact BrozBasket?

You can reach us through:

📧 Email: support@brozbasket.com

We aim to respond to all inquiries within 24–48 business hours.

13. Is my payment information secure?

Yes. All payments are processed through secure and trusted payment gateways. We do not store your card details.

14. Can I modify my order after placing it?

If your order has not entered production, modifications may be possible. Contact us as soon as possible after placing your order.

15. Why should I shop from BrozBasket?

✔ Premium Quality Products

✔ Trendy & Timeless Designs

✔ Secure Payments

✔ Reliable Shipping

✔ Customer-First Support

✔ Affordable Luxury Fashion

Thank you for choosing BrozBasket.